Shipping & Returns

Shipping

International Shipping

YES! We ship internationallyWe are based in Bangkok and our customers are from all over the world e.g. USA, UK, Europe, Australia, and Japan.

Shipping Methods

  • Thailand Post (Standard Shipping) - ship in 1-3 business days
  • DHL Express (Express Shipping) - ship in 1-2 business days

Delivery Time

For International Delivery

  • Standard Shipping​ : $2.99 - $30 - Once despatched 5 - 10 days (Asia), 7 - 14 days (USA, UK, Europe & Rest of the World)
  • Express Shipping : $15 - $90  - Once despatched 1 – 2 business days (Asia), 2 - 4 business days (USA, UK, Europe & Rest of the World)

For standard shipping, please allow up to 2 - 4 weeks for your order to arrive after shipping. Usually it will arrive sooner, but customs departments do have the right to hold items and there is not much we can do about this. Also, we are not responsible for anything to be released from customs to you.

Shipping Fees

Free International Shipping

  • Free shipping is offered on selected items

Calculating the Shipping Cost

To find out your shipping cost

International Shipping Fees

  • Standard Shipping: $2.99 - $30 
  • Express Shipping (DHL): $15 - $90 

We are fully aware that our express shipping fee is a bit high. We are working towards reducing the fee & make our standard shipping faster too! We are still small, so please bare with us! Thank you.  

Customs 

Due to each country's customs regulations, there might be customs charges occur upon arrival when the order value exceeds the local customs limit. This is always different from country to country. You can always check the info with your local customs. 

  • USA

Packages whose declared value is under $800 will generally be cleared without any additional paperwork prepared by Customs and Border Protection (“CBP”).

reference
U.S. CBP Website

  • Australia 
For goods with a value of AUD1000 or less, there are no duties, taxes or charges to pay at the border.

See more details here

  • UK
Customs  
Anything under £135 - No charge
Gifts worth £135 - £630 2.5%, but rates are lower for some goods
VAT

Goods worth more than £15

See more details here

  • EU 

Customs Duty is not due for goods, provided directly to the buyer when their value does not exceed 150 euros.

For import VAT, the applicable rate is that of the country where the goods are being delivered. Generally speaking VAT is not due when the total value of all goods in a consignment (value not inclusive of custom duties or transport costs) is less than the destination country threshold. The threshold may vary from 10 euros to 22 euros, depending on the EU country.

See more details here

If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges nor can we provide a refund or exchange if you decide to forgo said charges. However, the customs charges doesn't happen very often in our experience.

 

Returns & Exchanges Policy

At Olive & Iris we are fully committed to make our customer happy and satisfied, and we want you to truly enjoy your purchase. 

If a product arrives broken or damaged, we are happy to send a replacement. Please contact us at care@oliveandiris.com within 48 hours of order delivery with a photograph as proof of the damage/defect. 

If you are not happy with the product, please email us at care@oliveandiris.comWe will accept returns on a case by case basis within 30 days of receiving the order for exchange or credit only. We reserve the right to decline the return request if there is not just cause. Promotional items are not able to return/exchange. 

However, we will not be able to refund the shipping cost. In addition, if your package is unclaimed and is returned back to us, we cannot process any further step until you contact us and pay the extra shipping fee. We are not responsible for any additional shipping costs for returns, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery. 

*All returns must be processed within 30 days of receiving the order.*

Fraudulent Charges

Our system notifies us when a potentially fraudulent purchase has been made. If the purchase is considered to be potentially fraudulent, the buyer will be contacted immediately and may be required to confirm identity. We are not able to ship until confirming the purchase with the customer. We apologize in advance for any inconvenience this may cause however this policy is in place to protect you.