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Hi, Welcome to Olive & Iris!

Olive & Iris was started by two best friends who share a passion for home decoration and design. We believe that happiness can be created by small little things, simplicity is what makes life pleasant, and home is where the heart is. Thus, we work hard to source and create products that will bring joy to the homes and lives of our dear customers everyday.

Having grown up in a small town in a developing country in Southeast Asia, we are passionate about helping our locals and introducing our traditional products to the world. We dedicate our heart and soul to putting a modern twist to our local, oriental boho-style homeware and accessories. We want to make each piece easy to use and stylish, so that it blends in effortlessly with any home anywhere in the world.      

Our mission

1. We work to support our locals & bring our traditional products to the world
2. We put sustainability at a core of our business. We use sustainable materials and production methods while incorporating best practices throughout our supply chain
3. We aim to create positive changes through the production of beautiful and unique homeware & accessories 

Sustainable Practices

Materials

We always try to source our materials locally and domestically. In doing so, we help and support the local community. Everything is bought at a fair price, which helps strengthen the local economy as well as empower small businesses. Furthermore, we are dedicated to using the most environmentally-friendly materials possible, including;  

Rattan 

Rattan is one of the most environmentally friendly materials. It is easily renewable, and the use of replacement for wood wicker helps preserve forests, preventing deforestation. In addition, rattan harvesting and sourcing helps provide jobs for local people, and therefore, helps maintain a sustainable economy.  

Water hyacinth

Water hyacinth or Eichhornia crassipes is a free floating perennial herb of freshwater ecosystems. Water hyacinth is a major environmental concern in many countries as it is one of the most noxious weeds in tropical regions. Therefore, by using it as one of our materials, it will help to eliminate and control the growth and amount of the water hyacinth in our local area.

Bamboo

Bamboo is considered an eco-friendly material, because it requires less water and no pesticides for its growth and maturation and it is a very durable plant. It rarely needs replanting, and grows rapidly (harvested within 3-5 years). In addition, it produces 35% more oxygen that an equivalent stand of trees.

Rubber Wood

Use of certain types of wood can be damaging to the environment through logging and deforestation. Nevertheless, we choose to use rubber wood that is widely grown in our country for extracting their natural rubber. This choice of wood is safe and sustainable as they are old trees from the end of the rubber producing life.

We try to avoid materials such as stainless steel/steel, glass, plastic. As these materials are not derived from nature, the process of producing them are usually harmful to the environment. Their production processes have various environmental impacts, including air emissions (e.g. CO, SOx, NOx, PM2), wastewater contaminants, hazardous wastes, and solid wastes. Furthermore, these materials are not biodegradable, which means they can’t easily be decomposed.

Local Production

All of our products are handcrafted from local and natural materials. Each individual piece is sustainably and ethically made by highly skilled, dedicated artisans using techniques handed down through the generations. Traditional craftsmanship is infused into all our products, and each of our items reflects the passion, love and skill of the hands that made it.  

Supplier & Partnership Standards

It is important that our suppliers & partners share the same values and meet our standards. We always screen for their social and environmental practices, and only choose to work with those using eco-friendly materials, green production processes as well as implementing fair labor standards.   

Shipping

International Shipping

YES! We ship internationally. We are based in Bangkok and our customers are from all over the world e.g. USA, UK, Europe, Australia, and Japan.

Shipping Methods & Processing Time

• Standard Shipping - order processing time 2 - 5 business days
• Express Shipping - order processing time 1 - 3 business days

Note: We do not ship on the weekend or holidays.

Delivery Time 

For International Delivery

• Standard Shipping​ : $2.99 - $30 - Once despatched 5 - 14 days (Asia), 10 - 20 days (USA, UK, Europe & Rest of the World)
• Express Shipping : $15 - $90  - Once despatched 2 – 3 business days (Asia), 3 - 7 business days (USA, UK, Europe & Rest of the World)

Delivery times may vary, but rest assured we work our hardest to get you your order as quickly as possible. 

For standard shipping, please allow up to 2 - 4 weeks for your order to arrive after shipping. Usually it will arrive sooner, but customs departments do have the right to hold items and there is not much we can do about this. Also, we are not responsible for anything to be released from customs to you.

Shipping Fees

Free International Shipping

• Free shipping is offered on selected items

Calculating the Shipping Cost

To find out your shipping cost

International Shipping Fees

• Standard Shipping (Local Post): $2.99 - $30 
• Express Shipping : $15 - $90 

We are fully aware that our express shipping fee is a bit high. We are working towards reducing the fee & make our standard shipping faster too! We are still small, so please bare with us! Thank you.  

Customs 

Due to each country's customs regulations, there might be customs charges occur upon arrival when the order value exceeds the local customs limit. This is always different from country to country. You can always check the info with your local customs. 

• USA

Packages whose declared value is under $800 will generally be cleared without any additional paperwork prepared by Customs and Border Protection (“CBP”).

reference
U.S. CBP Website

• Australia 

See more details here

• UK

See more details here

• EU 

Customs Duty is not due for goods, provided directly to the buyer when their value does not exceed 150 euros.

For import VAT, the applicable rate is that of the country where the goods are being delivered. Generally speaking VAT is not due when the total value of all goods in a consignment (value not inclusive of custom duties or transport costs) is less than the destination country threshold. The threshold may vary from 10 euros to 22 euros, depending on the EU country.

See more details here

If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges nor can we provide a refund or exchange if you decide to forgo said charges. However, the customs charges doesn't happen very often in our experience.

Returns & Exchanges Policy

At Olive & Iris we are fully committed to make our customer happy and satisfied, and we want you to truly enjoy your purchase. 

If a product arrives broken or damaged, we are happy to send a replacement. Please contact us at care@oliveandiris.com within 48 hours of order delivery with a photograph as proof of the damage/defect. 

If you are not happy with the product, please email us at care@oliveandiris.com. We will accept returns on a case by case basis within 30 days of receiving the order for exchange or store credit only. We reserve the right to decline the return request if there is not just cause. Promotional items are not able to return/exchange. 

However, we will not be able to refund the shipping cost. In addition, if your package is unclaimed and is returned back to us, we cannot process any further step until you contact us and pay the extra shipping fee. We are not responsible for any additional shipping costs for returns, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery. 

Apart from original shipping fee that is non-refundable, there is also a return fee of $30 which will be deducted from your refund.

*All returns must be processed within 30 days of receiving the order.*

Fraudulent Charges

Our system notifies us when a potentially fraudulent purchase has been made. If the purchase is considered to be potentially fraudulent, the buyer will be contacted immediately and may be required to confirm identity. We are not able to ship until confirming the purchase with the customer. We apologize in advance for any inconvenience this may cause however this policy is in place to protect you.

Hi, Welcome to Olive & Iris!

Olive & Iris was started by two best friends who share a passion for home decoration and design. We believe that happiness can be created by small little things, simplicity is what makes life pleasant, and home is where the heart is. Thus, we work hard to source and create products that will bring joy to the homes and lives of our dear customers everyday.

Having grown up in a small town in a developing country in Southeast Asia, we are passionate about helping our locals and introducing our traditional products to the world. We dedicate our heart and soul to putting a modern twist to our local, oriental boho-style homeware and accessories. We want to make each piece easy to use and stylish, so that it blends in effortlessly with any home anywhere in the world.      

Our mission

1. We work to support our locals & bring our traditional products to the world
2. We put sustainability at a core of our business. We use sustainable materials and production methods while incorporating best practices throughout our supply chain
3. We aim to create positive changes through the production of beautiful and unique homeware & accessories 

Sustainable Practices

Materials

We always try to source our materials locally and domestically. In doing so, we help and support the local community. Everything is bought at a fair price, which helps strengthen the local economy as well as empower small businesses. Furthermore, we are dedicated to using the most environmentally-friendly materials possible, including;  

Rattan 

Rattan is one of the most environmentally friendly materials. It is easily renewable, and the use of replacement for wood wicker helps preserve forests, preventing deforestation. In addition, rattan harvesting and sourcing helps provide jobs for local people, and therefore, helps maintain a sustainable economy.  

Water hyacinth

Water hyacinth or Eichhornia crassipes is a free floating perennial herb of freshwater ecosystems. Water hyacinth is a major environmental concern in many countries as it is one of the most noxious weeds in tropical regions. Therefore, by using it as one of our materials, it will help to eliminate and control the growth and amount of the water hyacinth in our local area.

Bamboo

Bamboo is considered an eco-friendly material, because it requires less water and no pesticides for its growth and maturation and it is a very durable plant. It rarely needs replanting, and grows rapidly (harvested within 3-5 years). In addition, it produces 35% more oxygen that an equivalent stand of trees.

Rubber Wood

Use of certain types of wood can be damaging to the environment through logging and deforestation. Nevertheless, we choose to use rubber wood that is widely grown in our country for extracting their natural rubber. This choice of wood is safe and sustainable as they are old trees from the end of the rubber producing life.

We try to avoid materials such as stainless steel/steel, glass, plastic. As these materials are not derived from nature, the process of producing them are usually harmful to the environment. Their production processes have various environmental impacts, including air emissions (e.g. CO, SOx, NOx, PM2), wastewater contaminants, hazardous wastes, and solid wastes. Furthermore, these materials are not biodegradable, which means they can’t easily be decomposed.

Local Production

All of our products are handcrafted from local and natural materials. Each individual piece is sustainably and ethically made by highly skilled, dedicated artisans using techniques handed down through the generations. Traditional craftsmanship is infused into all our products, and each of our items reflects the passion, love and skill of the hands that made it.  

Supplier & Partnership Standards

It is important that our suppliers & partners share the same values and meet our standards. We always screen for their social and environmental practices, and only choose to work with those using eco-friendly materials, green production processes as well as implementing fair labor standards.   

Shipping

International Shipping

YES! We ship internationally. We are based in Bangkok and our customers are from all over the world e.g. USA, UK, Europe, Australia, and Japan.

Shipping Methods & Processing Time

• Standard Shipping - order processing time 2 - 5 business days
• Express Shipping - order processing time 1 - 3 business days

Note: We do not ship on the weekend or holidays.

Delivery Time 

For International Delivery

• Standard Shipping​ : $2.99 - $30 - Once despatched 5 - 14 days (Asia), 10 - 20 days (USA, UK, Europe & Rest of the World)
• Express Shipping : $15 - $90  - Once despatched 2 – 3 business days (Asia), 3 - 7 business days (USA, UK, Europe & Rest of the World)

Delivery times may vary, but rest assured we work our hardest to get you your order as quickly as possible. 

For standard shipping, please allow up to 2 - 4 weeks for your order to arrive after shipping. Usually it will arrive sooner, but customs departments do have the right to hold items and there is not much we can do about this. Also, we are not responsible for anything to be released from customs to you.

Shipping Fees

Free International Shipping

• Free shipping is offered on selected items

Calculating the Shipping Cost

To find out your shipping cost

International Shipping Fees

• Standard Shipping (Local Post): $2.99 - $30 
• Express Shipping : $15 - $90 

We are fully aware that our express shipping fee is a bit high. We are working towards reducing the fee & make our standard shipping faster too! We are still small, so please bare with us! Thank you.  

Customs 

Due to each country's customs regulations, there might be customs charges occur upon arrival when the order value exceeds the local customs limit. This is always different from country to country. You can always check the info with your local customs. 

• USA

Packages whose declared value is under $800 will generally be cleared without any additional paperwork prepared by Customs and Border Protection (“CBP”).

reference
U.S. CBP Website

• Australia 

See more details here

• UK

See more details here

• EU 

Customs Duty is not due for goods, provided directly to the buyer when their value does not exceed 150 euros.

For import VAT, the applicable rate is that of the country where the goods are being delivered. Generally speaking VAT is not due when the total value of all goods in a consignment (value not inclusive of custom duties or transport costs) is less than the destination country threshold. The threshold may vary from 10 euros to 22 euros, depending on the EU country.

See more details here

If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges nor can we provide a refund or exchange if you decide to forgo said charges. However, the customs charges doesn't happen very often in our experience.

Returns & Exchanges Policy

At Olive & Iris we are fully committed to make our customer happy and satisfied, and we want you to truly enjoy your purchase. 

If a product arrives broken or damaged, we are happy to send a replacement. Please contact us at care@oliveandiris.com within 48 hours of order delivery with a photograph as proof of the damage/defect. 

If you are not happy with the product, please email us at care@oliveandiris.com. We will accept returns on a case by case basis within 30 days of receiving the order for exchange or store credit only. We reserve the right to decline the return request if there is not just cause. Promotional items are not able to return/exchange. 

However, we will not be able to refund the shipping cost. In addition, if your package is unclaimed and is returned back to us, we cannot process any further step until you contact us and pay the extra shipping fee. We are not responsible for any additional shipping costs for returns, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery. 

Apart from original shipping fee that is non-refundable, there is also a return fee of $30 which will be deducted from your refund.

*All returns must be processed within 30 days of receiving the order.*

Fraudulent Charges

Our system notifies us when a potentially fraudulent purchase has been made. If the purchase is considered to be potentially fraudulent, the buyer will be contacted immediately and may be required to confirm identity. We are not able to ship until confirming the purchase with the customer. We apologize in advance for any inconvenience this may cause however this policy is in place to protect you.

Hi, Welcome to Olive & Iris!

Olive & Iris was started by two best friends who share a passion for home decoration and design. We believe that happiness can be created by small little things, simplicity is what makes life pleasant, and home is where the heart is. Thus, we work hard to source and create products that will bring joy to the homes and lives of our dear customers everyday.

Having grown up in a small town in a developing country in Southeast Asia, we are passionate about helping our locals and introducing our traditional products to the world. We dedicate our heart and soul to putting a modern twist to our local, oriental boho-style homeware and accessories. We want to make each piece easy to use and stylish, so that it blends in effortlessly with any home anywhere in the world.      

Our mission

1. We work to support our locals & bring our traditional products to the world
2. We put sustainability at a core of our business. We use sustainable materials and production methods while incorporating best practices throughout our supply chain
3. We aim to create positive changes through the production of beautiful and unique homeware & accessories 

Sustainable Practices

Materials

We always try to source our materials locally and domestically. In doing so, we help and support the local community. Everything is bought at a fair price, which helps strengthen the local economy as well as empower small businesses. Furthermore, we are dedicated to using the most environmentally-friendly materials possible, including;  

Rattan 

Rattan is one of the most environmentally friendly materials. It is easily renewable, and the use of replacement for wood wicker helps preserve forests, preventing deforestation. In addition, rattan harvesting and sourcing helps provide jobs for local people, and therefore, helps maintain a sustainable economy.  

Water hyacinth

Water hyacinth or Eichhornia crassipes is a free floating perennial herb of freshwater ecosystems. Water hyacinth is a major environmental concern in many countries as it is one of the most noxious weeds in tropical regions. Therefore, by using it as one of our materials, it will help to eliminate and control the growth and amount of the water hyacinth in our local area.

Bamboo

Bamboo is considered an eco-friendly material, because it requires less water and no pesticides for its growth and maturation and it is a very durable plant. It rarely needs replanting, and grows rapidly (harvested within 3-5 years). In addition, it produces 35% more oxygen that an equivalent stand of trees.

Rubber Wood

Use of certain types of wood can be damaging to the environment through logging and deforestation. Nevertheless, we choose to use rubber wood that is widely grown in our country for extracting their natural rubber. This choice of wood is safe and sustainable as they are old trees from the end of the rubber producing life.

We try to avoid materials such as stainless steel/steel, glass, plastic. As these materials are not derived from nature, the process of producing them are usually harmful to the environment. Their production processes have various environmental impacts, including air emissions (e.g. CO, SOx, NOx, PM2), wastewater contaminants, hazardous wastes, and solid wastes. Furthermore, these materials are not biodegradable, which means they can’t easily be decomposed.

Local Production

All of our products are handcrafted from local and natural materials. Each individual piece is sustainably and ethically made by highly skilled, dedicated artisans using techniques handed down through the generations. Traditional craftsmanship is infused into all our products, and each of our items reflects the passion, love and skill of the hands that made it.  

Supplier & Partnership Standards

It is important that our suppliers & partners share the same values and meet our standards. We always screen for their social and environmental practices, and only choose to work with those using eco-friendly materials, green production processes as well as implementing fair labor standards.   

Shipping

International Shipping

YES! We ship internationally. We are based in Bangkok and our customers are from all over the world e.g. USA, UK, Europe, Australia, and Japan.

Shipping Methods & Processing Time

• Standard Shipping - order processing time 2 - 5 business days
• Express Shipping - order processing time 1 - 3 business days

Note: We do not ship on the weekend or holidays.

Delivery Time 

For International Delivery

• Standard Shipping​ : $2.99 - $30 - Once despatched 5 - 14 days (Asia), 10 - 20 days (USA, UK, Europe & Rest of the World)
• Express Shipping : $15 - $90  - Once despatched 2 – 3 business days (Asia), 3 - 7 business days (USA, UK, Europe & Rest of the World)

Delivery times may vary, but rest assured we work our hardest to get you your order as quickly as possible. 

For standard shipping, please allow up to 2 - 4 weeks for your order to arrive after shipping. Usually it will arrive sooner, but customs departments do have the right to hold items and there is not much we can do about this. Also, we are not responsible for anything to be released from customs to you.

Shipping Fees

Free International Shipping

• Free shipping is offered on selected items

Calculating the Shipping Cost

To find out your shipping cost

International Shipping Fees

• Standard Shipping (Local Post): $2.99 - $30 
• Express Shipping : $15 - $90 

We are fully aware that our express shipping fee is a bit high. We are working towards reducing the fee & make our standard shipping faster too! We are still small, so please bare with us! Thank you.  

Customs 

Due to each country's customs regulations, there might be customs charges occur upon arrival when the order value exceeds the local customs limit. This is always different from country to country. You can always check the info with your local customs. 

• USA

Packages whose declared value is under $800 will generally be cleared without any additional paperwork prepared by Customs and Border Protection (“CBP”).

reference
U.S. CBP Website

• Australia 

See more details here

• UK

See more details here

• EU 

Customs Duty is not due for goods, provided directly to the buyer when their value does not exceed 150 euros.

For import VAT, the applicable rate is that of the country where the goods are being delivered. Generally speaking VAT is not due when the total value of all goods in a consignment (value not inclusive of custom duties or transport costs) is less than the destination country threshold. The threshold may vary from 10 euros to 22 euros, depending on the EU country.

See more details here

If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges nor can we provide a refund or exchange if you decide to forgo said charges. However, the customs charges doesn't happen very often in our experience.

Returns & Exchanges Policy

At Olive & Iris we are fully committed to make our customer happy and satisfied, and we want you to truly enjoy your purchase. 

If a product arrives broken or damaged, we are happy to send a replacement. Please contact us at care@oliveandiris.com within 48 hours of order delivery with a photograph as proof of the damage/defect. 

If you are not happy with the product, please email us at care@oliveandiris.com. We will accept returns on a case by case basis within 30 days of receiving the order for exchange or store credit only. We reserve the right to decline the return request if there is not just cause. Promotional items are not able to return/exchange. 

However, we will not be able to refund the shipping cost. In addition, if your package is unclaimed and is returned back to us, we cannot process any further step until you contact us and pay the extra shipping fee. We are not responsible for any additional shipping costs for returns, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery. 

Apart from original shipping fee that is non-refundable, there is also a return fee of $30 which will be deducted from your refund.

*All returns must be processed within 30 days of receiving the order.*

Fraudulent Charges

Our system notifies us when a potentially fraudulent purchase has been made. If the purchase is considered to be potentially fraudulent, the buyer will be contacted immediately and may be required to confirm identity. We are not able to ship until confirming the purchase with the customer. We apologize in advance for any inconvenience this may cause however this policy is in place to protect you.

Hi, Welcome to Olive & Iris!

Olive & Iris was started by two best friends who share a passion for home decoration and design. We believe that happiness can be created by small little things, simplicity is what makes life pleasant, and home is where the heart is. Thus, we work hard to source and create products that will bring joy to the homes and lives of our dear customers everyday.

Having grown up in a small town in a developing country in Southeast Asia, we are passionate about helping our locals and introducing our traditional products to the world. We dedicate our heart and soul to putting a modern twist to our local, oriental boho-style homeware and accessories. We want to make each piece easy to use and stylish, so that it blends in effortlessly with any home anywhere in the world.      

Our mission

1. We work to support our locals & bring our traditional products to the world
2. We put sustainability at a core of our business. We use sustainable materials and production methods while incorporating best practices throughout our supply chain
3. We aim to create positive changes through the production of beautiful and unique homeware & accessories 

Sustainable Practices

Materials

We always try to source our materials locally and domestically. In doing so, we help and support the local community. Everything is bought at a fair price, which helps strengthen the local economy as well as empower small businesses. Furthermore, we are dedicated to using the most environmentally-friendly materials possible, including;  

Rattan 

Rattan is one of the most environmentally friendly materials. It is easily renewable, and the use of replacement for wood wicker helps preserve forests, preventing deforestation. In addition, rattan harvesting and sourcing helps provide jobs for local people, and therefore, helps maintain a sustainable economy.  

Water hyacinth

Water hyacinth or Eichhornia crassipes is a free floating perennial herb of freshwater ecosystems. Water hyacinth is a major environmental concern in many countries as it is one of the most noxious weeds in tropical regions. Therefore, by using it as one of our materials, it will help to eliminate and control the growth and amount of the water hyacinth in our local area.

Bamboo

Bamboo is considered an eco-friendly material, because it requires less water and no pesticides for its growth and maturation and it is a very durable plant. It rarely needs replanting, and grows rapidly (harvested within 3-5 years). In addition, it produces 35% more oxygen that an equivalent stand of trees.

Rubber Wood

Use of certain types of wood can be damaging to the environment through logging and deforestation. Nevertheless, we choose to use rubber wood that is widely grown in our country for extracting their natural rubber. This choice of wood is safe and sustainable as they are old trees from the end of the rubber producing life.

We try to avoid materials such as stainless steel/steel, glass, plastic. As these materials are not derived from nature, the process of producing them are usually harmful to the environment. Their production processes have various environmental impacts, including air emissions (e.g. CO, SOx, NOx, PM2), wastewater contaminants, hazardous wastes, and solid wastes. Furthermore, these materials are not biodegradable, which means they can’t easily be decomposed.

Local Production

All of our products are handcrafted from local and natural materials. Each individual piece is sustainably and ethically made by highly skilled, dedicated artisans using techniques handed down through the generations. Traditional craftsmanship is infused into all our products, and each of our items reflects the passion, love and skill of the hands that made it.  

Supplier & Partnership Standards

It is important that our suppliers & partners share the same values and meet our standards. We always screen for their social and environmental practices, and only choose to work with those using eco-friendly materials, green production processes as well as implementing fair labor standards.   

Shipping

International Shipping

YES! We ship internationally. We are based in Bangkok and our customers are from all over the world e.g. USA, UK, Europe, Australia, and Japan.

Shipping Methods & Processing Time

• Standard Shipping - order processing time 2 - 5 business days
• Express Shipping - order processing time 1 - 3 business days

Note: We do not ship on the weekend or holidays.

Delivery Time 

For International Delivery

• Standard Shipping​ : $2.99 - $30 - Once despatched 5 - 14 days (Asia), 10 - 20 days (USA, UK, Europe & Rest of the World)
• Express Shipping : $15 - $90  - Once despatched 2 – 3 business days (Asia), 3 - 7 business days (USA, UK, Europe & Rest of the World)

Delivery times may vary, but rest assured we work our hardest to get you your order as quickly as possible. 

For standard shipping, please allow up to 2 - 4 weeks for your order to arrive after shipping. Usually it will arrive sooner, but customs departments do have the right to hold items and there is not much we can do about this. Also, we are not responsible for anything to be released from customs to you.

Shipping Fees

Free International Shipping

• Free shipping is offered on selected items

Calculating the Shipping Cost

To find out your shipping cost

International Shipping Fees

• Standard Shipping (Local Post): $2.99 - $30 
• Express Shipping : $15 - $90 

We are fully aware that our express shipping fee is a bit high. We are working towards reducing the fee & make our standard shipping faster too! We are still small, so please bare with us! Thank you.  

Customs 

Due to each country's customs regulations, there might be customs charges occur upon arrival when the order value exceeds the local customs limit. This is always different from country to country. You can always check the info with your local customs. 

• USA

Packages whose declared value is under $800 will generally be cleared without any additional paperwork prepared by Customs and Border Protection (“CBP”).

reference
U.S. CBP Website

• Australia 

See more details here

• UK

See more details here

• EU 

Customs Duty is not due for goods, provided directly to the buyer when their value does not exceed 150 euros.

For import VAT, the applicable rate is that of the country where the goods are being delivered. Generally speaking VAT is not due when the total value of all goods in a consignment (value not inclusive of custom duties or transport costs) is less than the destination country threshold. The threshold may vary from 10 euros to 22 euros, depending on the EU country.

See more details here

If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges nor can we provide a refund or exchange if you decide to forgo said charges. However, the customs charges doesn't happen very often in our experience.

Returns & Exchanges Policy

At Olive & Iris we are fully committed to make our customer happy and satisfied, and we want you to truly enjoy your purchase. 

If a product arrives broken or damaged, we are happy to send a replacement. Please contact us at care@oliveandiris.com within 48 hours of order delivery with a photograph as proof of the damage/defect. 

If you are not happy with the product, please email us at care@oliveandiris.com. We will accept returns on a case by case basis within 30 days of receiving the order for exchange or store credit only. We reserve the right to decline the return request if there is not just cause. Promotional items are not able to return/exchange. 

However, we will not be able to refund the shipping cost. In addition, if your package is unclaimed and is returned back to us, we cannot process any further step until you contact us and pay the extra shipping fee. We are not responsible for any additional shipping costs for returns, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery. 

Apart from original shipping fee that is non-refundable, there is also a return fee of $30 which will be deducted from your refund.

*All returns must be processed within 30 days of receiving the order.*

Fraudulent Charges

Our system notifies us when a potentially fraudulent purchase has been made. If the purchase is considered to be potentially fraudulent, the buyer will be contacted immediately and may be required to confirm identity. We are not able to ship until confirming the purchase with the customer. We apologize in advance for any inconvenience this may cause however this policy is in place to protect you.